Find answers to some of the most commonly asked questions about our mass spectrometry services.
A1: Our institution provides various types of mass spectrometry projects, including metabolomics, proteomics, lipidomics, and small molecule analysis.
A2: No, our team is happy to assist users who may not have extensive experience with mass spectrometry. We offer training sessions and guidance to help you get started with your project.
A3: You can choose to either upload your own samples or purchase them through our online store. If you're unsure which option is best for your project, please contact our customer service team for assistance.
A4: The turnaround time for receiving results varies depending on the complexity of the project and the availability of our instruments. On average, we aim to deliver results within 7-14 business days.
A5: Yes, we take data security very seriously. All user data is stored securely behind firewalls and encrypted databases. Additionally, we require all users to sign a non-disclosure agreement (NDA) before accessing our facilities, ensuring the confidentiality of their research findings.